FAX-A-Deal has the lowest price on your fax machine
 
FAX MACHINE SUPERSTORE

1-800-770-7496

Sales@faxadeal.com

facsimile

 

FAQ/Privacy Policy

Frequently Asked Questions:
A. How do I place an order?
B. Which methods of payment can I use to place an order?
C. Are there any additional costs other than those listed on-line?
D. What are your shipping rates?
E. Do you carry different products other than those listed on-line?
F. How can I get more information on particular items I am interested in?
G. Is your website secure, and will my personal and credit card information be safe?
H. What are your shipping regulations for orders shipped within the US?
I. What are your shipping regulations for orders shipped out of the US?
J. How can I check the current status of an order, or change info on an order that was already placed?
K. What is your policy regarding Typographical Errors?
L. What are your policies for warranties and returns?
M. Hours of operation?

A. How do I place an order?

FAXADEAL offers different options on how to place an order, so it will be most convenient to our customers:

  • Call us toll free at (800) 770-7496 and speak to one of our well-informed salesmen who will be eager to answer your questions about different products.
  • Visit us on-line 24 hours a day, 7 days a week and navigate our site. Follow the instructions on how to proceed with the links leading to our shopping cart.
  • E-mail our sales department sales@faxadeal.com

B. Which methods of payment can I use to place an order?

Faxadeal accepts all major credit cards including, VISA, Mastercard, Discover, and American Express. Information such as your current billing address and phone number is required in order to avoid any delays in processing your order.

  • Money orders should be made out in US dollars.
  • Personal and Company checks are acceptable when issued for payment by a US bank.
  • All C.O.D. parcels will have a $5.50 fee.
  • Purchase Orders are accepted, subject to verification and approval by our Credit Department at (800) 770-7496
  • Wire transfers are made possible by our Credit Dept. as well. Please call the above number for procedure guidance.

C. Are there any additional costs other than those listed on-line?

Total charges will include precisely what is indicated on our web site. It will comprise the sum of the items ordered, plus shipping & handling based on the 'ship to' location. A local sales tax will be calculated on the total order of your merchandise when shipped within New York State. Resale certificates and tax exempt forms should be faxed to our Credit Department at (347) 417-7087 and will be kept in our customer files for future orders. No tax or other fees will be applied to orders shipped out of New York State.

D. What are your shipping rates?

All shipping rates are calculated based on the items in the shopping cart and shipping destination. All parcels are shipped ground shipping unless an upgrade shipping method is requested.

E. Do you carry different products other than those listed on-line?

At FAXADEAL, we are constantly working to update product information and posting them to our website. Due to the continual expansion of the market, as well as certain manufacturer's restrictions we are often unable to list all the merchandise and choices of different brands we actually have available. Please don't hesitate to call about any items you're interested in. Our Sales representatives can be reached at (800) 770-7496.

F. How can I get more information on particular items I am interested in?

Most items on our web site have a detailed description and picture of each product, which is continuously being updated. If any further information is required manufacturers' web links can be accessed directly.

G. Is your website secure, and will my personal and credit card information be safe?

All on-line ordering is 100% encrypted through SSL. This technology ensures that credit card information transmitted to the site can only be seen by the site, and not by third parties. Our customer's satisfaction has been our priority since 1977.

Transactions on our site require the following personal information, which will not be sold or rented for trade or sale.

Name
E-mail address
Billing and shipping address
Telephone number
Type of credit card you are using
Credit card number and expiration date, or other form of payment

From time to time, we may offer special promotions to our customers. You may opt out of these offers by requesting us to do so via email.

We do not use cookies on our site. No data is stored on the client computer whatsoever.

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

H. What are your shipping regulations for orders shipped within the US?

FAXADEAL can ship to any business or residential area as long as a physical address is provided. All packages, regardless of destination, require signature at delivery time. Delays should be expected with all parcels going to PO Boxes. Shipments going to hotels, or motels, must be prepaid with a money order issued by a US bank. Shipping rates are based on zip code locations and calculated in shopping cart prior to checkout.

I. What are your shipping regulations for orders shipped out of the US?

Overseas orders require prepayment via wire transfer for orders placed on the website. Suitable arrangements are available by contacting our International sales department at sales@faxadeal.com

J. How can I check the current status of an order, or change info on an order that was already placed?

All orders are processed within 24 hours of being placed. If any item is temporarily out of stock, notification will be made by phone or e-mail as soon as possible. One to two business days from the date of order should be allotted before calling (800) 770-7496 or to retrieve a tracking number on-line on your shipment. To make any type of change to your order after it has already been processed call our customer service department at (800) 770-7496.

K. Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, faxadeal.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge.

L. What are your policies for warranties and returns?

No Returns. All items covered under the manufacturer's original warranty will be repaired at no cost to you. We will gladly repair merchandise past the manufacturer's warranty at a charge. Merchandise being returned for repair must be repacked properly insured and marked on the outside box with a Returned Merchandise Authorization issued by our return department.

M. Hours of operation?

Our website is available for information and to place orders 24 hours a day. The mail order hours are:

Sunday 10:00 am-5:00 pm EST
Monday-Thursday 9:00 am -6:00 pm EST
Friday 9:00 am-1:30pm EST
Saturday Closed

Fax Machines by Canon, Ricoh, Panasonic, Brother, Sharp and Okidata

Panasonic Fax Machines:

PANASONIC UF-885R

PANASONIC UF-890R

PANAFAX DP-190
PANAFAX DX-800
PANAFAX UF-4000
PANAFAX UF-5950
PANAFAX UF-6000
PANAFAX UF-6200
PANAFAX UF-6950
PANAFAX UF-7000
PANAFAX UF-7200
PANAFAX UF-7950
PANAFAX UF-8000
PANAFAX UF-8000D
PANAFAX UF-8200
PANAFAX UF-9000

IMAGECLASS D420
IMAGECLASS D420R
IMAGECLASS D480
IMAGECLASS D1320
IMAGECLASS D1350
IMAGECLASS D1370
IMAGECLASS MF3010
IMAGECLASS MF3240
IMAGECLASS MF4150
IMAGECLASS MF4570DN
IMAGECLASS MF4570DNR
IMAGECLASS MF4570DW
IMAGECLASS MF350D
IMAGECLASS MF370DN
IMAGECLASS MF4690
IMAGECLASS MF45960DN
IMAGECLASS MF5960DW
IMAGECLASS MF7460
IMAGECLASS MF7470
IMAGECLASS MF7480
IMAGECLASS MF8080CW
IMAGECLASS MF8050CN
IMAGECLASS MF8380CDW
IMAGECLASS MF8450C
IMAGECLASS MF9150C
IMAGECLASS MF9170C
IMAGECLASS MF9220CDN
IMAGECLASS MF9280CDN
JX200
LASER CLASS 2050P
LASER CLASS 310
LASER CLASS 510
LASER CLASS 710
LASER CLASS 710R
LASER CLASS 720iR
LASER CLASS 730i
LASER CLASS 730iR
LASER CLASS 810
LASER CLASS 810R
LASER CLASS 830i
LASER CLASS 830iR
FAXPHONE L80
FAXPHONE L80 REFURB
FAXPHONE L90
FAXPHONE L90 REFURB
FAXPHONE L100
FAXPHONE L120
FAXPHONE L170
FAXPHONE L170 REFURB

Brother Fax Machines:

IntelliFAX 275
IntelliFAX 775
IntelliFAX 1270e
IntelliFAX 1360
IntelliFAX 1860C
IntelliFAX 2820
IntelliFAX 2920
IntelliFAX 4100E

IntelliFAX 4100ER

IntelliFAX 4750e
IntelliFAX 5750e
MFC-5490CN
MFC-5895CN
MFC-5895CWR
MFC-795CW
MFC-7220
MFC-7225N
MFC-8220
MFC-7220
MFC-7360N
MFC-7460DN
MFC-7460DNR
MFC-7860DW
MFC-8480DN
MFC-8890DW
MFC-9010CN
MFC-9010CNR
MFC-9120CN
MFC-9125CN
MFC-9320CW
MFC-9325CW
MFC-9460CDN

MFC-9560CDW
MFC-9970CDW
MFC-990CW

MFC-J265W
MFC-J6510DW
MFC-J615W
MFC-J625DW
MFC-J6710DW
MFC-J6910DW
PP-575R

Ricoh Fax Machines:

1180L FAX
1190L FAX
2210L FAX
3320L FAX
4430L LASER FAX
4430NF LASER FAX
5510L LASERFAX
5510NF LASERFAX
AC205L
AFICIO 161F
AFICIO 161SPF

Sharp Fax Machines:

FO-2080
FO-2081
FO-IS125N


HP Fax Machines:

OKIDATA Fax Machines:

Oki B2520
Oki B2540
Oki B4545
Oki C3530N
Oki C5550N

SAMSUNG Fax Machines:

Samsung SCX-5530FN
Samsung SF-560R
Samsung SF-565PR
Samsung SF-650
Samsung SF-650P
Samsung SF-760P

Toshiba Fax Machines:

Toshiba e-Studio50F
Toshiba e-Studio170F
Toshiba e-Studio190F
Toshiba e-Studio191F